How Terms Due works
From the moment a trade buyer places an order on terms to the moment the money lands, here is what Terms Due does at each stage.
The life of an invoice
The buyer places an order on terms
Before checkout completes, Terms Due adds the order to the company's open balance and compares it with the credit limit. If it would go over, or the company is on hold, checkout stops with a message telling the buyer why.
The order becomes an invoice
When the order is placed on Net 30 (or whatever terms you set), Terms Due records the amount, the due date and the buyer contact who should hear about it.
A heads-up before the due date
A few days before the invoice falls due, the buyer gets an email with a pay-now link. If you collect from saved cards, the email says when the card will be charged.
Due date: collect or remind
With collection turned on, Terms Due charges the buyer's saved card for the invoice amount. If there is no card, or the charge fails, the buyer gets a reminder instead.
Overdue: escalate
Reminders continue on your schedule by email and text, getting firmer each time. After your grace period the company goes on credit hold, so new orders wait until the balance is paid.
Paid: release
When the invoice is paid, whether by card, bank transfer marked in Shopify, or the pay-now page, Terms Due updates the balance and lifts the hold automatically.
What you control
Limits per company
Set a default limit for new companies and override it for each one. Zero means pay upfront only.
Hold rules
Hold when over the limit, when any invoice is overdue by more than a set number of days, or both.
Reminder schedule
Choose which days before and after the due date to send, and whether each step goes by email, text or both.
Collection
Turn due-date charging on for everyone, off for everyone, or set it per company.
Interest
For UK buyers, add statutory late payment interest and fixed compensation, or leave it off for accounts you want to keep sweet.
Exceptions
Pause reminders for a buyer who has agreed a payment date, or release a hold for one order.
What stays in Shopify
Companies, locations, catalogs, prices and payment terms are still managed in Shopify admin. Terms Due reads them and never changes your prices or catalogs.
Payments are recorded against the Shopify order, so your order list, reports and accounting app integration keep working as they do today.
Questions
What happens if a saved card charge fails?
The buyer gets an email and text asking them to pay on the pay-now page or update their card, and the invoice follows your normal overdue schedule.
Can I approve a held order manually?
Yes. You can release a hold for a single order or lift it for the whole company for a set number of days.
Does it work with invoices paid by bank transfer?
Yes. Mark the order as paid in Shopify as you do now and Terms Due updates the balance and stops reminders.
Related
Credit holds
Put Shopify B2B companies on credit hold automatically when an invoice is overdue or they pass their limit. New orders are blocked at checkout until they pay.
Read moreDue-date collection
Collect Shopify B2B net terms invoices automatically by charging the buyer's saved card on the due date, with advance notice and automatic retries.
Read moreEmail and text reminders
Send automatic email and text reminders for Shopify B2B invoices before and after the due date, with a one-tap pay link and firmer wording as invoices age.
Read moreStop chasing wholesale invoices by hand
Install Terms Due, set a credit limit for each buyer and let the app hold, remind and collect.
Install on Shopify