Overdue invoices in Shopify B2B
When a wholesale invoice passes its due date, Shopify marks it overdue and waits. Here is what that means for you, and what to do about it.
What Shopify does
- Marks the order's payment status as overdue once the due date passes.
- Lets you send the buyer a payment reminder email with a link to pay.
- Lets you filter orders by payment status so you can find overdue ones.
What it does not do
- Stop the buyer placing another order on terms.
- Check how much the buyer already owes before a new order goes through.
- Escalate reminders over time or send them by text.
- Charge a saved card automatically when an invoice falls due.
- Produce an aging report of outstanding balances.
- Add late payment interest.
A simple overdue process
Before the due date: send a friendly reminder with the amount and a pay link. Most late payments are forgotten payments.
On the due date: collect from the saved card if you can, or send a same-day reminder.
7 days late: send a clear overdue notice by email and text, with the invoice attached.
14 days late: put the account on hold and tell the buyer that new orders wait until the balance is paid.
30 days late: send a final notice, phone the buyer, and for UK businesses add statutory interest and compensation.
Terms Due runs every one of those steps for you. See how it works.
Questions
Does Shopify send automatic reminders for overdue B2B invoices?
Shopify can send payment reminder emails, but it does not escalate them, text the buyer or block further orders.
How do I find all overdue orders in Shopify?
Filter the orders list by payment status. For a view grouped by buyer and days late, use an aging report.
Related
Credit holds
Put Shopify B2B companies on credit hold automatically when an invoice is overdue or they pass their limit. New orders are blocked at checkout until they pay.
Read moreChasing unpaid invoices
A practical process for chasing unpaid B2B invoices: timing, tone, channels, when to stop supplying, and reminder wording you can copy.
Read moreEmail and text reminders
Send automatic email and text reminders for Shopify B2B invoices before and after the due date, with a one-tap pay link and firmer wording as invoices age.
Read moreStop chasing wholesale invoices by hand
Install Terms Due, set a credit limit for each buyer and let the app hold, remind and collect.
Install on Shopify